Zuba House Shipping & Delivery Policy

Last Update : 09 January 2025

Welcome to Zuba House! We are committed to delivering your orders efficiently and ensuring your satisfaction. Please review our Shipping & Delivery Policy to understand how we manage the shipment of your purchases.

1. General Information

• Orders are processed during our regular business hours: Monday to Friday, 8:00 AM to 6:00 PM EST.
• Orders placed after hours, on weekends, or public holidays will be processed on the next business day.
• Shipping availability is subject to stock levels and your delivery location.

2. Shipping Options & Estimated Delivery Times

• Standard Shipping: Delivery Time: 5-14 business days. Cost: Calculated at checkout based on destination and package weight.
• Express Shipping: Delivery Time: 2-5 business days. Cost: Calculated at checkout based on destination and package weight.
• Same-Day Delivery: Available in Gatineau, Ottawa, and Montreal. Orders must be placed before 12:00 PM EST. Cost: Calculated at checkout.

3. Shipping Locations

• We currently deliver to the following regions: Canada, USA, Australia, Europe. International shipping is available. Additional fees may apply.
• Certain remote areas may experience longer delivery times.
• Delivery may be unavailable to restricted areas due to legal or logistical constraints.

4. Order Tracking

• Once your order is shipped, you will receive a confirmation email with a tracking number and a link to monitor your shipment.
• If you experience any issues with tracking, please contact our support team at info@zubahouse.com.

5. Shipping Charges & Taxes

• Shipping charges are calculated based on the delivery location, package weight, and chosen shipping method.
• Taxes, customs duties, and other fees (if applicable) will be disclosed at checkout. Customers are responsible for any additional charges that apply in their region.

6. Delivery Issues

• If your package is delayed or lost, please contact us within 7 business days of the expected delivery date.
• For damaged or incomplete deliveries, notify us within 48 hours of receipt by emailing info@zubahouse.com or calling +1 (437)-557-7487 / +250 789 284 564.

7. Return to Sender

• If a package is returned to us due to an incorrect address or failed delivery attempts, we will notify you to arrange redelivery. Additional shipping fees may apply.
• Unclaimed packages will be held for a maximum of 14 days before cancellation. Refunds (excluding shipping costs) will be processed if applicable.

8. Changes to This Policy

• Zuba House reserves the right to update or modify this Shipping & Delivery Policy at any time. Changes will be effective immediately upon posting on our website.

9. Contact Us

If you have any questions or concerns about this policy, please reach out to us:

• Email: info@zubahouse.com
• Phone: +1 (437) 557-7487
• Address: 119 Chem Rivermead, Gatineau