FAQs

Zuba House offers a diverse range of products inspired by Rwandan culture, including: Decor: Unique home decorations such as frames, masks, and woven sets. Clothing: Stylish apparel including jerseys, dresses, and traditional wear. Footwear: Handmade leather sandals for both men and women. Bags: A variety of bags including tote bags, women’s bags, and cash bags. Jewelry: Elegant earrings, bracelets, and other handcrafted jewelry pieces. Paintings: Vibrant and expressive Rwandan artwork to beautify your space.

To create an account: Click on the “Sign In” button located at the top right corner of the website. Select “Register”. Enter your email address and create a password. Click “Register” to complete the process. Creating an account allows you to track orders, save favorites, and enjoy a personalized shopping experienc

Zuba House accepts various payment methods, including: Credit/Debit Cards: Visa, MasterCard, American Express. Online Payment Platforms: PayPal and other secure payment gateways. Promo Codes: You can apply promo codes during checkout for discounts. Please ensure that your payment method is supported and that all details are entered correctly to avoid transaction issues.

To track your order: Navigate to the “Track Order” section on the website. Enter your order number and the email address used during purchase. Click “Track” to view the current status and shipping details of your order. You will also receive email notifications with tracking information once your order has been dispatched.

Shipping Locations: Zuba House ships to various regions. Please refer to the “Shipping and Delivery” section for specific areas covered. Shipping Costs: Shipping fees vary based on location and order size. Calculate shipping costs during checkout. Delivery Time: Orders are typically processed within 2-3 business days. Delivery times depend on the destination and chosen shipping method. Tracking: All orders come with a tracking number to monitor your shipment’s progress. For detailed information, visit our Shipping and Delivery page.

Yes, you can modify or cancel your order before it has been shipped. To do so: Log in to your account and go to “My Orders”. Select the order you wish to modify or cancel. Click on “Modify Order” or “Cancel Order” and follow the prompts. If you encounter any issues, please contact our customer support at info@zubahouse.com for assistance.

Returns: You can return items within 30 days of purchase if they are in original condition. Exchanges: Exchanges are available for items of the same category and value. Refunds: Once the returned item is received and inspected, refunds will be processed to your original payment method within 7-10 business days. Non-Returnable Items: Customized or personalized products cannot be returned. For more details, please visit our Return & Refund Policy.

To initiate a return or exchange: Log in to your account and navigate to “My Orders”. Select the order containing the item you wish to return or exchange. Click on “Return Item” or “Exchange Item” and follow the instructions provided. Package the item securely and send it to the provided return address. Ensure that the item is unused and in its original packaging to qualify for a return or exchange.

To add items to your wishlist: Browse through the products on the Shop page. Click on the “Add to Wishlist” button located below the desired product. The item will be saved to your wishlist, accessible from your account. Wishlist items allow you to save products for future purchases or share them with others.

Yes, Zuba House offers international shipping to selected countries. Shipping fees and delivery times vary based on the destination. Please check the “Shipping and Delivery” section or contact customer support for more information about international orders.

You can reach our customer support team through: Email: info@zubahouse.com Phone: +14375577487 / +250789284564 Social Media: Connect with us on Facebook, Instagram, Twitter, and TikTok. Our support team is available Monday to Sunday from 8 AM to 11 PM to assist you with any inquiries.

Yes, Zuba House regularly offers promotions and discounts. To stay updated: Subscribe to our Newsletter: Receive the latest news and exclusive offers by signing up on our website. Follow Us on Social Media: Get real-time updates on promotions through our Facebook, Instagram, and Twitter pages. Check the Website: Visit our homepage for featured deals and seasonal sales.

To apply a promo code: Add your desired items to the cart. Proceed to checkout. Enter your promo code in the “Promo Code” field. Click “Apply” to see the discount reflected in your total amount. Ensure that the promo code is valid and meets the terms and conditions before applying.

Zuba House offers a variety of sizes to accommodate different body types: Clothing: Sizes range from Small (S) to XXL, including specific sizing guides on each product page. Footwear: Sizes typically range from 6.5 to 10.5, with half sizes available. Refer to the “Sizing Guides” on the product pages for precise measurements to ensure the best fit.

To reset your password: Click on “Sign In” and then select “Lost your password?” Enter your registered email address. Click “Submit” to receive a password reset link via email. Follow the instructions in the email to create a new password. If you don’t receive the email, please check your spam folder or contact customer support for assistance.

Yes, Zuba House allows guest checkout, enabling you to place an order without creating an account. However, creating an account offers benefits such as order tracking, saving favorites, and faster checkout in the future.Yes, Zuba House allows guest checkout, enabling you to place an order without creating an account. However, creating an account offers benefits such as order tracking, saving favorites, and faster checkout in the future.

Zuba House prioritizes the security of your personal and payment information by implementing: SSL Encryption: Ensures that all data transmitted between your browser and our servers is encrypted. Secure Payment Gateways: We use trusted payment processors to handle transactions safely. Privacy Policy: Your information is handled in accordance with our Privacy Policy. For more details, please review our Privacy Policy.

To leave a review: Log in to your account and navigate to “My Orders”. Select the product you wish to review. Click on “Write a Review” and provide your feedback along with a star rating. Submit your review to share your experience with other customers. Your feedback helps us improve our products and services.

Yes, Zuba House proudly collaborates with local Rwandan artisans to bring authentic and handcrafted products to our customers. While most products are ready-made, we offer customization options for certain items upon request. To inquire about customized products: Contact Customer Support: Reach out via info@zubahouse.com with your customization requirements. Specify Details: Provide detailed information about the customization you desire, including materials, colors, and designs. Our team will work closely with you to create a personalized product that meets your expectations.